Shipping + returns
Shipping and delivery
We ship orders as soon as possible. If your piece is in stock, it will typically be sent on the next business day. We ship using FedEx two-day shipping. For items that are made to order, it can take two weeks plus to ship. We will reach out to you with specific lead time details.
We will do our best to make that happen! Email us when ordering to discuss options and shipping costs.
Yes, we do! International shipping rates vary greatly by country. Please place your order and understand that you will get an invoice for any differences in shipping charges.
Many times, our packages go through without any charges. However, some may incur charges. We have no control over how your country handles taxes, fees, or duties — and we are not responsible for paying any customs taxes on international orders.
Returns and exchanges
As a small independent business, returns can be challenging! Items purchased from Leelagracejewelry.com, or at our home studio in Boulder, may be accepted for exchange within seven (7) days of you receiving your order. During the busy holiday season, holiday sales can be exchanged until January 8th.
You can also be issued a credit (with no expiration date) if you don’t want to shop right away. Custom pieces cannot be exchanged.
To initiate an exchange, please email us a photo of the item and a receipt of purchase. Once the returned item is received, your exchange piece or credit will be shipped/issued.
Exchanges are only accepted for unworn, unaltered items in their original packaging. Any merchandise that shows signs of wear, resizing, damage, or purchased from a third-party retailer will not be accepted.
All return shipping and insurance is the responsibility of the customer. The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Did you make a mistake and want to cancel your order? You can cancel your order anytime before it ships. Please note: This does not apply to personalized or custom items.